I have to agree with you on this.MS suck at customer service like any other big firm.They've already got your money so why should they care about a silly game?That's how they look at it,because people are still going to buy thier products no matter what.
What is a shame,is that I'm not a big fan of gears.Sorry.

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"Police up your spare rounds and frags.Don't leave nothin' for the dinks." Sgt Elias Grodin-Platoon